We have always wanted to visit Advanced Bionics since the moment we chose the company's Cochlear Implant for Lily. In fact if we knew it was so easy to visit, we might have journeyed to California much earlier to take a tour, meet the people and see where the magic happens.
We were in the area for Lily's Dad's work, so added a few days on to trek to Advanced Bionics which is located just North of Los Angeles. AB has two locations, a factory and a headquarters building, which is soon to become one in a beautiful new facility down the street from their current headquarters.
While we only requested a tour, we were invited to speak to the entire company about Lily's hearing journey. AB feels it is important for every member of their company from factory workers to the CEO to hear the CI stories of their customers, both good and those who have had challenges. With this aim, AB invites about 30 customers a year to speak and requires their staff to attend.
We were one of those customers to speak to the entire staff in both locations. It was truly an honor, and yet quite intimidating to talk to those inventing, improving and producing products that have allowed or will allow Lily to hear better.
We saw it as a rare opportunity to directly impact those who will shape Lily's hearing journey through improved hardware and software. We saw it as a opportunity to directly thank those who made Lily's implants. (They pulled a half dozen people off the floor to meet with us, who in part made Lily's implants.) We also saw it as a time to motivate and inspire the company by demonstrating Lily's success with acquiring listening and spoken language.
I'd say we left our visit as "believers." While we definitely identified things we thought they could do better, we drank the Kool-Aid and are so happy we chose AB for our partner in this hearing journey. They even told us and showed us some of the secret stuff they are working on and boy are we excited.
There is so much to report about our visit and vacation, we'll have to break it up in a number of blog posts. As they say on TV.....Stay Tuned.